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Dissatisfied with your purchase
Our Product Research Team carefully selects items we believe our customers will enjoy—products that are trending, unique, or widely loved. As a small business with limited resources, we kindly ask our customers to make informed decisions before completing their purchase.
If you feel unsure about the item, we suggest reconsidering the order before finalizing it. All purchases are final, and we are unable to provide refunds due to business costs.
Received the wrong item
An item is considered incorrect when it is entirely different from what was listed on our website.
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Example 1 [Eligible for Replacement]: You ordered a dress but received shoes.
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Example 2 [Eligible for Replacement]: You ordered lipstick but received mascara.
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Example 3 [Not Eligible for Replacement]: You ordered a weighted plushie but feel it’s not weighted enough.
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We aim to provide detailed product descriptions so customers can order with confidence.
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Example 4 [Not Eligible for Replacement]: You ordered a large jacket but feel it fits like a small.
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We provide accurate sizing and product information to help customers choose items that best suit their preferences.
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If eligible, we’ll ship a replacement order using the same shipping speed as your original purchase.
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Please include three photos of the item from different angles to help speed up the process.
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You do not need to return the incorrect item for a replacement to be issued.
Order not received after 30 days
If you haven’t received your order within 30 days (excluding packages marked as delivered by couriers like USPS or Canada Post), we’ll gladly offer a free replacement.
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A replacement order will be sent using the same shipping speed as your original order.
If tracking shows “delivered,” please reach out to your local post office.
See this guide on which tracking number to provide.
NEED FURTHER ASSISTANCE?
For additional support or questions, please submit a ticket here. Our Customer Service team will get back to you within 48 hours.