Locating a Package Marked as Delivered but Not Received

1. If your tracking status shows your package was delivered, but you're unable to locate it, please follow these recommended steps:

   1. Confirm Your Shipping Address:

      • Double-check the shipping address on your order confirmation email to ensure it was entered correctly.

   2. Check for Delivery Notices:

      • Look around your property and mailbox for any notices indicating a delivery attempt from your local postal service.

   3. Inspect Possible Delivery Areas:

      • Examine typical delivery locations around your home, including:

        • Front porch

        • Garage or driveway

        • Side or back doors

        • Areas hidden from view, such as behind plants or beneath furniture

   4. Consult Neighbors or Household Members:

      • Check with family members, neighbors, or apartment staff to see if someone may have accepted the package on your behalf.

   5. Contact the Delivery Carrier:

      • Reach out directly to your carrier, as some carriers deliver packages until 10 pm. For contact details, see our Carrier Contact Information.

   6. Allow Extra Delivery Time:

      • Occasionally, packages may be marked as delivered before their actual arrival. Please wait an additional five business days to see if your package arrives.

   7. Contact Our Support:

      • If you haven't received your package after waiting five business days, please contact us within 30 days of the expected delivery date. We're committed to helping you resolve the issue.

   Important: Once your package is handed over to your local postal service, it becomes their responsibility. We rely on the tracking details they provide. For further help, contact your local post office directly. For more information, see our Carrier Contact Information.

   WE'RE HERE TO HELP!

   For additional assistance, please submit a ticket here. We'll respond within 48 hours.