My package was returned to the sender

1. Occasionally, packages are returned to us as undeliverable. This can happen for several reasons:​

   1. Incorrect or Outdated Address:

      • If the address provided is incorrect or outdated, the package is typically held by the courier for a certain period before being returned to us. Please double-check your address carefully when placing your order.​

        • Click here to see a list of the most common couriers.

        • Click here to check if your original tracking number has been assigned a local post tracking number.

   2. Incorrect Shipping Address Provided:

      • After Shipment: If an incorrect shipping address was provided and the order has already shipped, please submit a ticket through our Contact Form page so we can evaluate if sending a replacement is possible. However, please note that it's not guaranteed as all sales are final and refunds cannot be granted.​

      • Before Shipment: If you realize the address is incorrect before the order has shipped, submit a ticket through our Contact Form page so we can determine the best approach to resolve the issue.​

        • Minor Errors: For minor errors (e.g., "Loa Angeles" instead of "Los Angeles"), your local post office may still be able to identify the correct address. Please contact them for assistance.

        • Major Errors: If critical details like street name, zip code, or city are incorrect, we will contact your local post office on your behalf to make the necessary corrections. If corrections are no longer possible, we will send a replacement.

   3. Unrecognized Address Format or Carrier Restrictions:

      • Our system doesn't recognize the way an address was entered, or the package was assigned to a carrier that can't deliver to that address.​

   4. Restricted Addresses:

      • Orders sent to prisons, correctional facilities, or similar institutions may be subject to specific restrictions, leading to a return.​

   5. Failed Delivery Attempts:

      • The carrier attempted delivery but failed. Most carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us.​

   6. Recipient Refused Delivery:

      • A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake.​

   We can't re-ship orders that carriers return to us as undeliverable due to the reasons above, except for clause 2 above. If you still want to purchase the same item(s), please place a new order on our website.​

   NEED FURTHER ASSISTANCE?

   For additional support or questions, please submit a ticket here. Our Customer Service team will get back to you within 48 hours.