My package is overdue—what should I do?

Late Deliveries

1. We understand the frustration of not receiving your order within the anticipated timeframe. To address this issue, please consider the following steps:​

   1. Verify Shipping Address:

      • Confirm that the shipping address provided during checkout matches the address in your order confirmation email. An incorrect or incomplete address can lead to delivery delays or misdeliveries.​

   2. Review Tracking Information:

      • Utilize the tracking number provided in your shipping confirmation email to monitor your package's status. This information can offer insights into any transit delays or issues.​

   3. Check for Delivery Attempts:

      • It's possible that the carrier attempted delivery but was unsuccessful. Look for any notices indicating a delivery attempt and follow the provided instructions to reschedule or retrieve your package.​

   4. Contact the Carrier:

      • Reach out directly to the carrier handling your shipment for more detailed information regarding the delay. They may provide specifics on the package's status and estimated delivery.​

   5. Allow Additional Time:

      • Occasionally, unforeseen circumstances such as weather conditions, customs processing, or high shipping volumes can cause delays. Waiting an additional few days may result in the package's arrival.​

   6. Reach Out to Our Support Team:

      • If, after taking the above steps, your order remains undelivered, please submit a ticket with your order details. Our Customer Service team will investigate the issue and assist you promptly.​

   NEED FURTHER ASSISTANCE?

   For additional support or questions, please submit a ticket here. Our Customer Service team will respond within 48 hours.