Missing Items from Your Order

1. If you've received your package but some items are missing, please follow these steps:

   1. Review Your Order Confirmation:

      • Check your order confirmation email to verify if the missing items were part of the same shipment. Occasionally, items are shipped separately and may arrive at different times.​

   2. Check Shipment Tracking:

      • If your order was divided into multiple shipments, each will have its own tracking number. Use the provided tracking numbers to monitor the status of each package.​

   3. Inspect the Package and Packing Slip:

      • Examine the received package and the accompanying packing slip to confirm which items were included. Sometimes, items are listed as back-ordered or scheduled for separate delivery.​

   4. Allow Additional Delivery Time:

      • In some cases, shipments may be delayed due to unforeseen circumstances. Please allow a few extra days for the remaining items to arrive.​

   5. Contact Our Support Team:

      • If, after following the above steps, you still have not received all your items, please submit a ticket with your order details. Our Customer Service team will investigate the issue and provide assistance within 48 hours.​

   NEED FURTHER ASSISTANCE?

   For additional support or questions, please submit a ticket here. Our Customer Service team will get back to you within 48 hours.