Why Do I See an Unknown Charge?

If you notice "shaper" on your billing or bank statement, it typically indicates:

• Purchases from Shaper: You bought an item from Shaper or its parent company.​

• Subscription Renewals: A subscription associated with Shaper has been renewed.​

• Family Member Purchases: Someone in your family made a purchase from Shaper.​

Steps to Identify the Charge:

1. Search Your Email:

   • Look for emails with phrases like "Thank you for your purchase" or "Order summary."​

2. Match Receipts:

   • Find a receipt that corresponds to the charge amount on your statement.​

3. Identify the Sender:

   • Check the sender's email address and domain (e.g., "[e-mail]").​

4. Visit the Website:

   • Go to the domain's website to see if it's recognizable.​

5. Contact the Store:

   • If you recognize the website:​

     • Click "Contact Us" at the top.

     • Or, find "Submit a Ticket" in the footer.

Contact Shaper Support:

If you're still uncertain about a charge after these steps, please reach out to Shaper Customer Service.​

NEED FURTHER ASSISTANCE?

For additional support or questions, please submit a ticket here. Our Customer Service team will get back to you within 48 hours.