My order won’t go through—what should I do?

Here is a list of common credit card decline codes that indicate customers should contact their bank for more information, as these typically involve issues that only the bank can resolve:

1. 05 – Do Not Honor — The bank has declined the transaction without providing a specific reason. The customer should contact their bank.
2. 07 – Pick Up Card (Special Condition) — The card issuer tags the card as reported lost or stolen card. The customer should contact their bank immediately.
3. 12 – Invalid Transaction — The transaction was rejected due to an invalid entry or an issue with how the card was used. The customer’s bank may provide more information.
4. 41 – Lost Card, Pick Up (Fraudulent) — The card has been reported lost and should not be used. The customer must contact their bank to resolve the issue.
5. 43 – Stolen Card, Pick Up (Fraudulent) — The card has been reported stolen. The customer should contact their bank to address the issue.
6. 51 – Insufficient Funds — The card’s balance is not sufficient to cover the transaction. The customer may need to deposit funds or discuss options with their bank.
7. 54 – Expired Card — The card has expired. The customer will need to contact their bank to obtain a new card.
8. 57 – Transaction Not Permitted to Cardholder — The bank has restricted this type of transaction for the cardholder. The customer needs to contact their bank for more details.
9. 62 – Restricted Card — The card has a restriction, which could include use only in certain regions or with specific merchants. The customer should call their bank to clarify.
10. 65 – Activity Limit Exceeded — The card has reached its transaction limit for the day. The customer can contact their bank to potentially increase the limit or discuss alternatives.
11. 91 – Issuer or Switch Inoperative — This code indicates a temporary issue with the card issuer or network. The customer’s bank can provide more information on the outage or failure.
12. 93 – Transaction Cannot Be Completed, Violation of Law — This indicates a legal or regulatory block on the transaction. The customer should contact their bank for clarification.
13. N7 – Decline for CVV2 Failure — The transaction was declined due to a CVV mismatch or other security issue. The customer may need to verify their details with the bank.
14. R0 or R1 – Stop Payment Order — The customer’s bank has blocked the transaction at the customer’s request, often as part of a stop payment order. The customer should confirm with their bank.

Any other codes or decline reasons, please submit a ticket so we can further check.