Can I make changes to my order after placing it?

No Tracking Number Yet

1. If You Haven't Received a Tracking Number:

   • If you haven't yet received an email containing a tracking number, please reach out to us via our Contact Form page. We'll coordinate with our Fulfillment Center to determine if changes to your order are still feasible and will inform you of the outcome within 24 to 48 business hours.​

   If You've Received a Tracking Number:

   • Shipment Status: "Label Created" or "Shipment Notification Sent":

     • Contact us through our Contact Form page. We'll inquire with our Fulfillment Center to assess if modifications can still be made and will update you within 24 to 48 business hours regarding the result.​

   • Shipment Status Beyond "Label Created" or "Shipment Notification Sent":

     • If the shipment status has progressed beyond these stages, indicating that the parcel has likely departed from our Fulfillment Center and is en route, we cannot guarantee the ability to alter the order. However, we will make every effort to assist you and explore possible solutions.

NEED FURTHER ASSISTANCE?

For additional support or questions, please submit a ticket here. Our Customer Service team will get back to you within 48 hours.