Addressing Issues with Damaged, Incorrect, or Undelivered Orders

1. If you've received a damaged item, an incorrect product, or haven't received your order within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post), you may be eligible for a free replacement if reported within 7 business days of delivery. After this period, we cannot offer replacements. All sales are final; however, defective, incorrect, or undelivered items (after 30 days, excluding shipments marked as delivered by carriers) qualify for replacement rather than a refund.​

   Damaged Items

   • Replacement Process:

     • A replacement order will be issued with the same shipping speed as the original purchase.​

     • To expedite your replacement, please provide three photos of the damaged item from different angles.​

     • Returning the damaged item is not required.​

   Incorrect Items

   • Definition:

     • An incorrect item is one that differs entirely from what was ordered.​

     • Examples Eligible for Replacement:

       • Ordered a dress but received shoes.

       • Ordered lipstick but received mascara.

     • Examples Not Eligible for Replacement:

       • Ordered a weighted plushie but feel it's not weighted as expected.

       • Ordered a large jacket but feel it's smaller than anticipated.

     • We strive to provide comprehensive product information to assist customers in making informed decisions.​

   • Replacement Process:

     • A replacement order will be issued with the same shipping speed as the original purchase.​

     • To expedite your replacement, please provide three photos of the received item from different angles.​

     • Returning the incorrect item is not required.​

   Items Not Received After 30 Days

   • Eligibility:

     • If your order hasn't arrived within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post), you may be eligible for a free replacement.​

   • Replacement Process:

     • A replacement order will be issued with the same shipping speed as the original purchase.​

   • If Tracking Shows "Delivered":

     • Please contact your local post office for assistance.

     • For guidance on which tracking number to provide to your local post office, please refer to this article.​

   WE'RE HERE TO HELP!

   If you need further assistance, submit a ticket here. We will respond within 48 hours.